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Charting a Course to Settlement: Navigating Dispute Resolution

In the fast-paced world of maritime transport, the unexpected always happens. And shipping claims don’t only disrupt operations, but they are a major source of disagreement with your insurance provider. Insurance disputes may result in delays, strained relationships and financial losses. That’s why, as a policyholder, it’s in your interest to understand the process of dispute resolution.

In this blog post, we explore the ins and outs of resolving insurance disputes. We’ll discuss key methods for settling conflicts, and provide tips to ensure a smooth resolution process.

So, let’s set sail and navigate the realm of dispute resolution in marine insurance!

What’s dispute resolution in insurance?

This term encompasses the methods and strategies used to address conflicts between insurers and policyholders.

Within the marine insurance sector, dispute resolution plays a crucial role due to the unique challenges claims pose. Some issues standing in the way of a smooth settlement may be:

  • Claims denials.
  • Coverage disputes.
  • Policy interpretation conflicts.
  • Disagreements over the extent of damages.

Insurance companies strive to have an effective dispute resolution procedure in place to ensure fair and efficient handling of claims. Conflict is addressed with a clear goal in mind: finding solutions to safeguard relationships with policyholders.

Dispute resolution in insurance can take different forms, including litigation and alternative dispute resolution (ADR) methods, such as negotiation, mediation, and arbitration. Litigation involves resolving disputes through the court system, while ADR offers more flexible and often less adversarial options outside of traditional court proceedings.

What’s the insurance dispute resolution process like?

While the actual process may vary based on the jurisdiction and the terms outlined in the insurance policy, here’s a general outline:


  • Initial communication and documentation

Contact your insurer and provide a detailed account of the issue, including relevant policy information, claim details, and supporting documents. The insurer acknowledges receipt of the complaint and begins the investigation process.

  • Internal investigation and review

A claims adjuster investigates the dispute. They review the policy terms and claims documentation. They’ll assess the validity of the claim, examine the coverage provided, and determine if any policy exclusions or limitations apply.

  • Negotiation and settlement discussions

Once the investigation is complete, the insurer engages in negotiation with you. Coverage, liability and the extent of damages will be discussed. The goal is to come to a mutually acceptable agreement.

  • Alternative Dispute Resolution (ADR)

If negotiation fails, ADR methods may be pursued, such as:

  • Mediation, which involves a neutral third party assisting the parties in reaching a voluntary agreement.
  • Arbitration, where a neutral arbitrator reviews the evidence and makes a binding decision.
  • Litigation

In cases where all other methods fail, either party may file a lawsuit in court. A judge or jury determines the case outcome based on the applicable laws and evidence presented.

  • Final Resolution

Both parties implement the agreed-upon terms. The resolution is documented and the dispute is considered closed.

Understanding Early Neutral Evaluation (ENE) and Early Intervention (EI)

You may not be familiar with these two collaborative approaches to dispute resolution. Let’s delve into them!

  • Early Neutral Evaluation (ENE)

ENE aims to give the parties an assessment of their case’s strengths and weaknesses. It can be a “reality check” to help the parties decide whether to pursue a claim.


So, here’s ENE in a nutshell:

  • How: An impartial third party reviews the merits of the dispute early on and provides a non-binding evaluation.
  • When: It often takes place at an early stage in a dispute, in the hope of avoiding any more formal type of dispute resolution.
  • Result: The evaluator can’t impose a settlement, but only provide an informative assessment. The parties will use the unbiased advice and opinions obtained to decide whether to continue with formal proceedings, explore settlement options, or adjust their positions.
  • Early Intervention (EI)

The parties voluntarily agree to bring a neutral mediator into the dispute at a very early stage. Their goal is to seek common ground with a view to facilitating resolution.

  • How: The mediator will have separate discussions with each party to identify the issues at the crux of the dispute. They’ll suggest potential offers with the aim of reaching a settlement that both parties can live with.
  • Timing: It occurs as soon as a dispute arises. The point is to act timely to reach a solution before the parties become entrenched in arbitration or litigation
  • Result: Parties work together in a less adversarial The mediator narrows the gap between the parties by using shuttle diplomacy by phone, having one party write comments on the other party’s arguments, among other methods aimed to ease settlement.

How Can You Navigate the dispute resolution process effectively?

Here are 5 practical tips to help you achieve favourable outcomes:

  1. Understand your policy

Acquaint yourself with the terms, conditions, and exclusions of your insurance policy. Review the coverage limits and any requirements to be fulfilled when filing a claim.

  1. Document everything

Keep records of all shipping contracts, bills of lading, invoices, correspondence, and evidence of damages. Thorough documentation strengthens your case.

  1. Promptly notify

Lodge any potential claim or dispute immediately. Provide all necessary details, including the date, time, and description of the incident, as well as supporting evidence.


  1. Explore alternative dispute resolution

Before resorting to litigation, consider alternative methods such as mediation or arbitration. These are more flexible, faster and cost-effective than traditional court proceedings.

  1. Seek expert advice

Engage a specialised marine insurance claims consultant to present your case effectively.

Still wondering how to choose the most effective dispute resolution process for your marine insurance claim? Our legal experts can point you in the right direction based on the merits of your case. Contact us by clicking here.



We are Claimar, your Third Party Administration (TPA) management partner, skilled and expert in marine services.


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